Vacation Policies and Services

Rental rates depicted are for lodging only. Taxes and applicable fees including departure cleaning, special services, and standard fees will be added. Rates and fees are subject to change. Summer rentals are weekly from Saturday to Saturday. Summer mini-vacations of less than a week may be available and can usually be booked within 2 weeks of arrival. Please call for availability and rates. Off-season minimum is two nights for most properties but may vary for holidays and special events.

YOUR INITIAL PAYMENT amount is based upon how far in advance you reserve. Details regarding payment amounts and due dates will be provided with your confirmation email or letter. Acceptable methods of payment include check, money order, VISA®, MasterCard®, Discover®, or American Express®. Checks are NOT accepted upon arrival. Upon receipt of payments, we will mail or email confirmation indicating rental charges, vacation insurance, fees and taxes. Charges for requested special services (bed & bath linens, golf, etc.) and security deposit also will be listed. A SECURITY DEPOSIT of $500 or more is required. If you prefer, a credit card authorization can be taken on arrival in lieu of a cash deposit. Charges will be applied to your credit card or security deposit only if there are damages, missing items, excessive cleaning requirements, or unpaid balances. Security deposits will be refunded within 30 days of departure less any charges. IF A RENTAL PROPERTY IS SOLD, removed from our Vacation Rental program, or otherwise becomes unavailable for occupancy, we will substitute a comparable property or offer a refund. We will make every effort to contact you in advance for such situations.

CANCELLATIONS & CHANGES: If you must cancel your reservation, you may do so by calling or writing us. If you cancel your reservation within 7 days of booking, you will receive a full refund. Thereafter, refunds are only for amounts paid in excess of the amount due at the time of cancellation per the reservation payment schedule. Changes are subject to the same policy as cancellations. Including vacation insurance may prevent some or most losses due to cancellation.

BED & BATH LINENS: You have the option of bringing your own bed & bath linens or adding a convenient linen package to your reservation. You may add linens for individual beds or choose a Whole House Package which includes linens for all beds, baths, and kitchen. Linen packages are delivered in wrapped bundles to assure cleanliness and include sheets and pillowcases. Washcloths and 2 bath towels are included with single bed linens; washcloths and 4 bath towels are included with double, queen and king bed linens. Bath mats are included with linens.

DOG-FRIENDLY VACATION RENTALS: We have several vacation rentals that permit dogs with prior arrangements. Other types of pets are not allowed. Pets of any kind are NOT ALLOWED in or about properties that are not designated as “dog-friendly”. Restrictions and pet fees will apply. Please call for details or to make arrangements for any dog-friendly rentals. DOGS ARE NOT ALLOWED ON BEDS OR FURNITURE. The cost of repair or replacement of items due to animal-related damages or special cleaning required will be the responsibility of the person in whose name the reservation is held and will be charged to his/her credit card on file. Applicable whether the dog is a service animal, an emotional support animal, a companion, or an actual pet.

All properties/accommodations are NON-SMOKING. Smoking is not permitted inside the property. Smoking is also not permitted outside the property on decks, balconies, or porches. If this policy is violated and we find evidence of smoking — including but not limited to testimony, odors, residue, or butts — you will be charged a remediation fee based on the actions required. If discovered during the stay, all guests in the property may be evicted with no refunds and remediation costs will be assessed.

FURNISHINGS & EQUIPMENT: Vacation rentals are privately owned and furnished. As such, we cannot make changes. Most have full kitchens with refrigerator/freezer, drip coffee maker, toaster, microwave oven, dishwasher, conventional oven/range, and sufficient wares for normal cooking and dining. Most have a washer & dryer or access to a common laundry facility. Beds have pillows, mattress cover and bedspread. Multiple TVs, other electronics and internet service are noted if available. PLEASE LET US KNOW about any non-working items and we will have repairs made as soon as possible. Rates are not adjusted for failure of any equipment or appliances, or for inconvenience that may occur due to construction, road repairs, maintenance, etc.

CRIBS, HIGH CHAIRS, BEACH UMBRELLAS, and other items are available from outside vendors. For beach equipment or baby furniture rentals we recommend North Strand Beach Service (843-272-3259). Beach umbrellas and chairs are also available for daily and weekly rental from Beach Concierge Group (843-655-4750) and from North Myrtle Beach City beach services located conveniently near the life-guard stations.

TENTS AND CABANAS are not permitted on the beach in North Myrtle Beach 5/15-9/15. Similar rules apply in Myrtle Beach, other nearby coastal towns and Horry County.

GROUPS, HOUSE PARTIES & OCCUPANCY LIMITS: House parties are not permitted. We do not rent to non-family groups unless all members are 25 or older. Groups violating this restriction or exceeding occupancy limits will be denied occupancy and/or ejected without refund.

Prior to departure, you are required to (1) remove all items from the freezer and refrigerator; (2) run the dishwasher and return items to their original places; (3) carry out all trash; (4) close and lock all windows and doors, leaving the property in a secure and orderly condition. We will take care of the rest.

CHECK-IN is at the office designated on your confirmation, beginning at 3 PM or as soon as your vacation rental is cleaned and ready. Check-in may be delayed for maintenance or special cleaning. Please be aware that many accommodations may not be ready in-season until after 3 PM. CHECK-OUT: All belongings must be removed and the property vacated by 10 AM.

KEYS & TELEPHONES: Keys must be picked up at and returned to our office. There is a charge for keys, pool passes and pier passes that are lost or not returned, so please return all items before departing. Most properties do not provide landline telephones. Telephone rates and instructions, if applicable, are provided at those properties with landline phones. Phone charges not paid at check-out will be applied to your credit card or security deposit.

LOCKED OUT? During business hours, drop by our office for another key. After hours, call and we will send a locksmith but you will be responsible for payment to the locksmith for his services.

PARKING OF MOTORCYCLES, watercraft, trailered vehicles, high-rise vans, ATVS, golf carts, and/or motor homes are not permitted at some properties. No more than 2 parking passes are available per condominium unless noted otherwise. Most homes have adequate parking for 3 or more vehicles. Please call if you have any questions.

VACATION INSURANCE for protection and peace of mind is offered and recommended when your reservation is made. Sun Trip Preserver© coverage helps protect your vacation investment if you must cancel or interrupt your stay due to illness, accident, hurricanes and other emergency. See more information and details about vacation insurance and coverage here.